Security Notice - DO NOT share OTP or PASSWORD or 2FA, it’s confidential:
Bitcoin India™ staff NEVER call you asking for PASSWORD or OTP or 2-factor authentication codes or request that you install remote login software on your computer/mobile. please DO NOT SHARE it with anyone, via e-mail, or sms or over phone. Sharing it with anyone gives them full access to your Bitcoin India™ Wallet. If anyone claiming to be associated with Bitcoin India™ Support requests this information, immediately contact us. Thank u!
Phone based customer support team can be reached at:
Calling Hours: Mon – Sat, 9am – 6pm.
Toll Free-1: 1800-313-0344
Toll Free-2: 1800-102-9852
Phone-1: +91 63810 43435 (English)
Phone-2: +91 63810 48493 (Hindi)
Phone-3: +91 63810 70610 (Telugu/Tamil/Kannada/Malayalam)
Phone-4: +91 63810 91362 (Gujarati/Punjabi)
Phone-5: +91 63810 81447 (Bengali/Odia)
WhatsApp number (available only for chat): +91 868 000 9649
Submit your request via support ticket system (24/7) at: https://bitcoin.zendesk.com/hc/en-us/requests/new
Please use below e-mail addresses to reach respective Customer Support Teams for assistance/resolution, thank you.
Please submit only one ticket for your issue. Creating multiple submissions for the same issue will result in an additional delay.
Profile/KYC(Know-Your-Customer) & Bank account verification: firstname.lastname@example.org
Mobile number update or related issues: email@example.com
INR Deposits & INR Withdrawals: firstname.lastname@example.org
Mining products (PickAxe/HostedMining): email@example.com
Any issues, which are pending for more than a week: firstname.lastname@example.org
Account lockouts or Account Balances: email@example.com
Note: Charges applicable when you request for account re-evaluation: 5,000 INR (applicable for zerobalance and/or balance adjustment accounts).
To resolve Disputes or Legal issues: firstname.lastname@example.org
Note: As stated in our "terms_of_service" [clause 9] we will be entitled to charge your Bitcoin India™ Wallet/Account for such costs without notice, including legal and enforcement related costs that we incur. For complete details please refer "LEGAL COSTS".
All general issues/queries via e-mail can be reached at: email@example.com
Account compromise (or) Mobile OTP (or) 2-factor authentication (2FA): firstname.lastname@example.org
Support via support ticket system can be reached at: https://bitcoin.zendesk.com/hc/en-us/requests/new
To help us in resolving your issues/queries as soon as possible, please provide specific information such as digital assets addresses, payment referral codes, or the exact error message displayed.