Fiat Payments: In order to provide adequate operational support for you in respect of refunds and cancelations (where applicable), the following Bitcoin India Operators shall be responsible for transactions as below:
There could be situations when users/customers request a refund of the INR deposits made or our banking support team finds the funds received are not matching with the KYC information submitted by the user/customer.
Funds transferred manually: when any user send funds to the bank account provided in the email alert that user receives after raising INR deposit request by logging into our web or app.
But, our banking support team finds that the user might not mentioned the proper IND reference number (INDxxxxxxxxxx) while sending funds or the funds that you have sent are not matching with the KYC information provided by you at the time of your Bitcoin India™ account verification, in that case deposited amount will be refunded back to the sender's bank account, which would takes 5-7 working days for the refunds to reach your bank account.
Funds transferred by using payment gateway: There would situations that once you make payment by using the payment gateway provided by the company at the time of INR deposit request you used, but that won't reach your Bitcoin India account's cash balance, in that case the banking support team would initiate full refund, depending on the time that you report to us by raising support ticket so that the refunds will be processed/initiated for our customers.
- Normal Refunds: would takes 5-7 working days for the refunds to reach your bank account/card.
- Instant Refunds: based on the available options provided by the payment gateway service providers we will process refund of your amount almost immediately, as by issuing instant refunds to you we believe that we can provide a better user experience for our users. This also helps in improving their reliability and trust in our business.